Privacy Policy
VisualNestFlow ("we", "us", or "our") operates the visualnestflow.com website and provides web design services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
1.1 Information We Collect
We may collect personal identification information including, but not limited to: your name, email address, phone number, company name, and project specifications when you provide them through our contact forms or during project engagement.
We also collect non-personal information automatically when you visit our website, including browser type, operating system, IP address, referring URLs, and pages visited — used solely for analytics and service improvement.
1.2 How We Use Your Information
Personal data is used exclusively for: responding to your inquiries, delivering contracted services, processing payments, sending project updates, and complying with legal obligations. We do not sell, rent, or trade your personal information to third parties.
1.3 Data Retention
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Project-related data is retained for the duration of the engagement plus 12 months for warranty and reference purposes.
1.4 Your Rights (GDPR)
Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at [email protected].
1.5 Data Security
We implement industry-standard security measures including encrypted data transmission (TLS 1.3), secure server infrastructure, and access controls. While no method of transmission is 100% secure, we take every reasonable precaution to protect your data.
1.6 Contact
For privacy-related inquiries: [email protected]
VisualNestFlow — Flat A, 61 Marney Road, London, SW11 5EW, United Kingdom
Terms of Service
These Terms of Service ("Terms") govern your use of the visualnestflow.com website and the web design services provided by VisualNestFlow. By engaging our services or using our website, you agree to be bound by these Terms.
2.1 Scope of Services
VisualNestFlow provides web design, UI/UX design, motion design, and related digital design services. The specific scope, deliverables, timeline, and pricing for each project are defined in a written proposal or Statement of Work (SOW) agreed upon by both parties prior to commencement.
2.2 Payment Terms
Invoicing follows the payment schedule outlined in the project SOW. A non-refundable deposit of 50% is required before work begins. The remaining balance is due upon project completion and prior to final asset handoff. Late payments incur a 2% monthly surcharge.
2.3 Intellectual Property
Upon receipt of full payment, VisualNestFlow assigns all intellectual property rights in the final deliverables to the client. Pre-existing design tools, frameworks, templates, and methodologies used in production remain the property of VisualNestFlow and are licensed to the client for their specific project.
2.4 Revisions & Change Requests
Each project SOW includes a defined number of revision rounds. Additional revisions beyond the agreed scope are billed at £75 per hour. Change requests that materially alter the project scope will be addressed via a formal change order with updated timeline and pricing.
2.5 Cancellation
Either party may terminate the engagement with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed to date. The deposit is non-refundable once design work has commenced.
2.6 Limitation of Liability
VisualNestFlow's total liability shall not exceed the total fees paid under the applicable SOW. We are not liable for indirect, incidental, or consequential damages arising from the use of our deliverables.
2.7 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
VisualNestFlow — Flat A, 61 Marney Road, London, SW11 5EW, United Kingdom — [email protected]
Refund Policy
VisualNestFlow is committed to delivering exceptional design work. This Refund Policy outlines the conditions under which refunds may be issued.
4.1 Deposit
The initial 50% deposit is non-refundable once design work has commenced. This deposit covers project scoping, research, and initial design exploration.
4.2 Completed Work
Fees for completed and approved milestones are non-refundable. If you are dissatisfied with delivered work, we will work with you through the agreed revision rounds to address your concerns at no additional cost.
4.3 Cancellation Before Work Begins
If you cancel a project before any design work has started, you are entitled to a full refund of any payments made, minus the non-refundable deposit if the SOW has been signed.
4.4 Refund Process
Refund requests must be communicated in writing to [email protected] within 14 days of the relevant invoice. Approved refunds will be processed within 10 business days to the original payment method.
4.5 Disputes
If you have a concern about the quality of work delivered, we encourage you to contact us directly so we can resolve the matter collaboratively before any formal refund process is initiated.
VisualNestFlow — Flat A, 61 Marney Road, London, SW11 5EW, United Kingdom — [email protected]